Influential Communication for Leader/Managers

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Upcoming Sessions:

November 15 & 17, 2022 SOLD OUT!

May 9 & 11, 2023 REGISTRATION

For information about upcoming open-enrollment sessions or to bring this program in-house email info1@VivoGroup.com 

Overview

Leaders and managers usually find communicating with employees about work performance issues to be one of their most challenging – and avoided -- tasks. This program provides concrete skills and techniques for having objective and strategic conversations with others in a way that is both straightforward and highly effective for achieving results. Attendees will be given insight into their reactions to other’s behaviors, as well as ways to recognize and adjust to different communication styles. 

Participants will learn a specific approach for providing feedback that is both effective and motivating for others to perform at their best. Leaders and managers will gain confidence and concrete tools to handle common employee feedback responses. Attendees will also be given insight and best practices for running productive meetings that drive results and strengthen engagement.

Key Topics:

   A. Best Practices for Delivering and Receiving Feedback

   B. Mastering Difficult Conversations 

   C. Communicating With Personalities

   D. Leading Effective Meetings

Format

The seminar program format is highly interactive, and involves small-group discussions of case studies using examples that are specific and relevant to the life science and technology industries. In addition, there are facilitated group discussions, writing assignments, practical exercises, short role-playing exercises, and opportunities to gain perspective from and share best practices with course instructors and other participants. Attendees are given theoretical background and overview of topics, as well as practical tools that can be implemented in the work place. Participants gain experience by practicing using new skills where appropriate. 

Who Should Attend

• Leaders and managers at all levels in the organization who want to improve their influential conversation skills
• New managers and leaders (within first 2 years)
• Individual contributors transitioning to supervisory roles or who need to navigate difficult conversations

Seminar Leader 

Gwen Acton, PhD, is the CEO of Vivo Group.  She holds a doctorate in biology from MIT, and specializes in developing leadership and management skills in life science and technology organizations. 

Agenda:

SESSION #1: 9:00am-12:30pm

Topic A. Communicating with Personalities 

1. Overview of personality assessments (discussion) 
2. The 4 DISC/Color types (discussion) 
3. DISC/Color behavior assessment (self-assessment) 
4. Recognizing types (case study) 
5. Personality communication tips (small group discussion) 
6. Communicating with personalities (practice)

Topic B: Delivering Feedback Best Practices

1. Benefits and Challenges of Delivering Feedback (Self-assessment)
2. Nine Feedback Best Practices (small group discussion)
3. Guidelines for Timely Feedback (discussion)
4. Balancing Positive and Corrective Feedback (interactive quiz)
5. IDEAL™ Formula for Delivering Feedback (discussion)
6. Effectively Asking For & Receiving Feedback (practice)

Note: Participants will take an online DISC assessment prior to the program.

SESSION #2: 9:00am-12:30pm

Topic C: Mastering Difficult Conversations 

1. Types of Challenging Conversations (self-assessment) 
2. Difficult Conversation Tips – In-Person and Virtual (brainstorm) 
3. Composing IDEAL™ Feedback (practice) 
4. Tips on Effective Performance Reviews (discussion) 
5. Preparing for SCARY™ Responses (practice) 
6. Performance Diagnosis Tips (discussion)

Topic D. Leading Effective Meetings & Managing Difficult Situations

1. Overcoming Resistance to Challenging Communication (brainstorm)
2. Effective Meeting Best Practices - virtual or in-person (discussion)
3. Leading Effective Meetings (brainstorm)
4. Setting expectations at meetings (practice)
5. Platinum Rule of Conversations (discussion)
6. Managing “Up” (small group discussion)

Note to MA Companies
Most Massachusetts companies are eligible for 50%-100% reimbursement for this training through the Express Fund. with Course ID#1135422. Applications to the state must be filed at least 21 days in advance of start of training to be eligible.

Upcoming Sessions:

November 15 & 17, 2022 SOLD OUT!

March 9 & 11, 2023 REGISTRATION