Upcoming Virtual Zoom Sessions:
February 6 & 8, 2024 SOLD OUT!
To bring this program in-house, or to register multiple participants by invoice, email info1@VivoGroup.com
Leaders and managers usually find communicating with employees about work performance issues to be one of their most challenging – and avoided -- tasks. This program provides concrete skills and techniques for having objective and strategic conversations with others in a way that is both straightforward and highly effective for achieving results. Attendees will be given insight into their reactions to other’s behaviors, as well as ways to recognize and adjust to different communication styles.
Participants will learn a specific approach for providing feedback that is both effective and motivating for others to perform at their best. Leaders and managers will gain confidence and concrete tools to handle common employee feedback responses. Attendees will also be given insight and best practices for running productive meetings that drive results and strengthen engagement.
A. Best Practices for Delivering and Receiving Feedback
B. Mastering Difficult Conversations
C. Communicating With Personalities
D. Leading Effective Meetings
The seminar program format is highly interactive, and involves small-group discussions of case studies using examples that are specific and relevant to the life science and technology industries. In addition, there are facilitated group discussions, writing assignments, practical exercises, short role-playing exercises, and opportunities to gain perspective from and share best practices with course instructors and other participants. Attendees are given theoretical background and overview of topics, as well as practical tools that can be implemented in the work place. Participants gain experience by practicing using new skills where appropriate.
Who Should Attend
Gwen Acton, PhD, is the CEO of Vivo Group. She holds a doctorate in biology from MIT, and specializes in developing leadership and management skills in life science and technology organizations.
SESSION #1: 9:00am-12:30pm
Topic A. Communicating with Personalities
Topic B: Delivering Feedback Best Practices
Note: Participants will take an online DISC assessment prior to the program.
SESSION #2: 9:00am-12:30pm
Topic C: Mastering Difficult Conversations
Topic D. Leading Effective Meetings & Managing Difficult Situations
Certificate of Completion
Participants who participate in all sessions are eligible to receive a form confirming attendance of the program.
Note to MA Companies
Most Massachusetts companies under 100 employees are eligible for 100% reimbursement for this training through the Express Fund. with Course ID#1135422. Applications to the state must be filed at least 21 days in advance of start of training to be eligible.
Upcoming Virtual Sessions:
February 6 & 8, 2024 SOLD OUT!
"Lots of evidence based statements and case study and discussion"
"Examples were very relevant to day to day issues that I deal with."
"I will try to provide more frequent positive feedback."
"Excellent mix of slides, stories and interactive discussion. I certainly will be using the active listening approach and using more evidence/data in my feedback."
"The breakout sessions really help with retention of the material."
"I appreciated the informal practice session at the end."
"I like the IDEAL framework and will use in my work."
"The format was actually very fun and interactive."